Terms of service
TERMS OF SERVICE
Last updated: September 27, 2026
Welcome to Naked Goat Soap Co. These Terms of Service (“Terms”) govern your use of our website and your purchase of products from Naked Goat Soap Co., LLC (“Naked Goat Soap Co.,” “we,” “us,” or “our”).
Our website and online store are hosted by Shopify Inc., which provides the ecommerce platform that allows us to offer our products and services to you.
By visiting our website, placing an order, creating an account, participating in a subscription, or otherwise using our services, you agree to these Terms. Please read them carefully before using our website or purchasing from us.
If you do not agree to these Terms, please do not use our website or services.
1. ONLINE STORE TERMS
By using this website, you represent that you are at least the age of majority in your state or place of residence, or that you have the consent of a parent or legal guardian where required.
You may not use our products, website, or services for any unlawful or unauthorized purpose. You may not violate any applicable laws in connection with your use of our website or products.
You must not transmit viruses, malicious code, or other material intended to damage, disrupt, or interfere with the operation of our website or services.
2. PRODUCTS
Naked Goat Soap Co. creates and sells handcrafted and small-batch goods, including soap, bath and body products, fragrance, candles, home fragrance, accessories, and related goods.
Because many of our products are made or finished by hand and produced in small batches, natural variations may occur. Colour, texture, appearance, scent character, weight, finish, or other characteristics may vary slightly from product photographs or from one batch to another. These variations are a normal part of small-batch production and do not constitute a defect.
We make reasonable efforts to display our products, packaging, colours, and photographs accurately. However, we cannot guarantee that the display on your device will precisely represent the actual product.
Packaging, ingredients, product design, availability, and specifications may change from time to time.
3. PERSONAL CARE AND FRAGRANCE PRODUCTS
Product descriptions and information provided on this website are for general informational purposes.
Our cosmetic, bath, body, soap, and fragrance products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Ingredients are disclosed where applicable so that customers can make informed purchasing decisions. If you have allergies, sensitivities, medical concerns, or questions about whether a product is appropriate for you, please review the ingredient information carefully and consult an appropriate healthcare professional when necessary.
Discontinue use of any product if irritation or an adverse reaction occurs.
Unless specifically stated otherwise, products intended for external use should be used externally only and kept out of the eyes and mouth.
4. CANDLES AND HOME FRAGRANCE
Candles and home-fragrance products must be used according to the safety and care instructions supplied with the product or provided on our website.
Never leave a burning candle unattended. Keep candles away from children, pets, drafts, flammable materials, and anything that can catch fire.
Customers are responsible for following all product safety instructions.
5. AVAILABILITY AND PRODUCT LIMITS
All products are subject to availability.
Some products may be produced in limited quantities, offered seasonally, or discontinued without notice.
We reserve the right to limit quantities purchased by any person, household, account, geographic region, or order. We may also limit or cancel orders that, in our reasonable judgment, appear to have been placed for unauthorized resale, fraudulent purposes, or other misuse.
We reserve the right to discontinue any product at any time.
6. PRICING AND PAYMENT
Prices are listed in U.S. dollars unless otherwise stated.
We reserve the right to change product prices at any time without prior notice. A price change will not affect an order that has already been accepted by us.
Applicable taxes and shipping charges will be calculated and displayed during checkout where required.
You agree to provide current, complete, and accurate billing, payment, shipping, and account information for purchases made through our store.
If we discover an obvious pricing, description, or technical error affecting an order, we reserve the right to contact you to correct the error or cancel and refund the affected order.
7. ORDERS
Your submission of an order does not necessarily constitute our acceptance of that order.
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment problems, inventory errors, pricing errors, unauthorized resale, or other circumstances affecting our ability to fulfil the order.
If we cancel an order after payment has been processed, we will refund the applicable amount to the original payment method.
Please review your shipping address and order details carefully before submitting your order.
If you notice an error after ordering, contact us as soon as possible. We will make reasonable efforts to help before fulfilment, but we cannot guarantee that an order can be changed or cancelled once processing has begun.
8. SHIPPING AND DELIVERY
Orders are shipped according to the shipping options and information provided at checkout and on our Shipping + Returns page.
Shipping and delivery estimates are estimates only and are not guaranteed unless expressly stated otherwise.
Once an order has been transferred to the shipping carrier, delivery timing may be affected by circumstances outside our control, including carrier delays, weather, service interruptions, holidays, and incorrect or incomplete delivery information.
If your package arrives damaged, contains an incorrect item, or appears to have been lost in transit, please contact us promptly so that we can review the situation and assist you.
Customers are responsible for providing a complete and accurate delivery address.
Additional information regarding processing, shipping, damaged orders, missing packages, and related matters can be found on our Shipping + Returns page.
9. RETURNS AND REFUNDS
Because many Naked Goat Soap Co. products are personal-care, cosmetic, fragrance, or hygiene products, purchases are generally final sale unless otherwise stated.
We want you to receive what you ordered in good condition. If an item arrives damaged, defective, or incorrect, please contact us promptly after delivery so we can review the issue.
Eligibility for a replacement, refund, or other resolution will depend on the circumstances and applicable law.
Please refer to our Shipping + Returns and Refund policies for current details.
Nothing in these Terms limits any rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.
10. SUBSCRIPTIONS AND RECURRING PURCHASES
Certain products may be available through subscription or recurring-purchase options.
When you purchase a subscription, you authorize recurring charges to the payment method associated with your subscription according to the frequency and terms presented to you when you subscribe.
The price, frequency, discount, and other applicable subscription terms will be disclosed before purchase.
You may manage or cancel your subscription according to the instructions provided through your customer account, subscription-management link, or other method made available by us.
Changes or cancellations must be made before an upcoming order is processed to prevent that order from being charged and fulfilled.
Additional subscription terms presented at checkout or when you enroll in a subscription are incorporated into these Terms.
11. PROMOTIONS, DISCOUNTS AND GIFT CARDS
From time to time, we may offer promotions, discount codes, referral rewards, gift cards, or other special offers.
Unless otherwise stated, promotional offers cannot be combined, have no cash value, and may be subject to expiration dates, product exclusions, minimum purchase requirements, or other conditions.
We reserve the right to modify or end a promotion at any time, subject to applicable law.
Gift cards and store credits are subject to any additional terms presented when issued or purchased and to applicable law.
12. ACCURACY OF INFORMATION
We make reasonable efforts to ensure that information on our website is accurate and current.
Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other information.
We reserve the right to correct errors, inaccuracies, or omissions and to update information when necessary.
Historical information appearing on the website may be provided for reference and may no longer be current.
13. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites or use third-party services, applications, payment processors, social platforms, review services, subscription providers, or other tools.
We do not control third-party websites or services and are not responsible for their content, policies, availability, security, or practices.
Your use of third-party services may be governed by the terms and privacy policies of those third parties.
14. SHOPIFY
Our store is hosted by Shopify.
Your use of our website may involve services and technology provided by Shopify. Information about how personal information is collected, processed, and shared in connection with our store is described in our Privacy Policy and, where applicable, Shopify's own privacy documentation.
15. PRIVACY
Your privacy is important to us.
Our collection, use, disclosure, and handling of personal information is governed by our Privacy Policy.
By using our website and services, you acknowledge that you have had an opportunity to review our Privacy Policy.
16. INTELLECTUAL PROPERTY
Unless otherwise indicated, the content of this website—including our brand names, logos, product names, product photography, images, graphics, packaging designs, written copy, product descriptions, artwork, website design, and other original material—is owned by or licensed to Naked Goat Soap Co., LLC and is protected by applicable intellectual-property laws.
You may use our website for your personal, non-commercial use.
You may not reproduce, copy, distribute, modify, publish, sell, exploit, or use our intellectual property for commercial purposes without our prior written permission.
Nothing in these Terms grants you ownership of or a licence to use Naked Goat Soap Co. trademarks, branding, copyrighted material, or other intellectual property except as expressly permitted.
17. REVIEWS, COMMENTS AND USER CONTENT
If you submit a product review, photograph, comment, testimonial, suggestion, feedback, or other content to us or through a service used on our website, you represent that you have the right to submit that content.
You may not submit content that is unlawful, defamatory, threatening, abusive, obscene, fraudulent, misleading, or that infringes the rights of another person.
We may moderate or remove content where reasonably necessary.
By voluntarily submitting content for publication through our website, you grant us a non-exclusive, royalty-free licence to display and use that content in connection with operating and promoting our business, subject to applicable law and the functionality or terms of the service through which the content was submitted.
18. PROHIBITED USES
You may not use our website or services:
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for unlawful purposes;
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to violate applicable laws or regulations;
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to infringe intellectual-property rights;
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to harass, abuse, threaten, or discriminate against others;
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to submit false or misleading information;
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to distribute malicious software or code;
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to collect or track another person's personal information unlawfully;
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to spam, phish, scrape, crawl, or otherwise misuse our website;
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to interfere with the security or operation of our website; or
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to circumvent security features or restrictions.
We reserve the right to restrict or terminate access to our services for violations of these Terms.
19. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, our website and services are provided on an “as is” and “as available” basis.
We do not warrant that the website will always be uninterrupted, timely, secure, or error-free.
Products are provided subject to the descriptions and warranties, if any, expressly provided by us and any rights that cannot legally be excluded.
Nothing in these Terms excludes warranties or protections that apply to you under applicable law and cannot legally be waived.
20. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Naked Goat Soap Co., LLC and its owners, employees, contractors, agents, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of our website, services, or products.
Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.
Nothing in these Terms is intended to limit liability where such limitation is prohibited by law.
21. INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold harmless Naked Goat Soap Co., LLC and its affiliates, employees, agents, contractors, and service providers from claims, losses, liabilities, and reasonable expenses arising from your unlawful use of our website or services, your violation of these Terms, or your infringement of another person's rights.
22. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.
23. WAIVER
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.
24. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Refund Policy, Shipping + Returns information, subscription terms, and any other policies or terms expressly incorporated by reference, constitute the agreement between you and Naked Goat Soap Co. regarding your use of our website and services.
25. GOVERNING LAW
These Terms and any separate agreements through which we provide products or services will be governed by and construed in accordance with the laws of the Commonwealth of Virginia and applicable federal law, without regard to conflict-of-law principles.
Nothing in this section limits any consumer rights that apply to you under applicable law.
26. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, website, products, services, legal requirements, or operating practices.
The current version will be posted on this page with an updated revision date.
Your continued use of our website after changes become effective constitutes acceptance of the revised Terms to the extent permitted by law.
27. CONTACT INFORMATION
Questions about these Terms or an order may be directed to:
Naked Goat Soap Co., LLC
P.O. Box 2933
Mechanicsville, Virginia 23116
United States
Email: hello@nakedgoatsoapco.com
Phone: 804-316-5019
For customer-service inquiries, you may also use the Contact page on our website.