Refund policy
RETURN & REFUND POLICY
We hope you love what arrives from our studio. Because of the personal-use nature of our products, all sales are final and we do not accept returns or exchanges for change of mind, scent preference, or products that have been opened or used.
ORDER CHANGES + CANCELLATIONS
If you need to change or cancel an order, please contact us as soon as possible at hello@nakedgoatsoapco.com.
If your order has not yet entered fulfilment, we will make every reasonable effort to accommodate your request. Once an order has been processed or shipped, we are unable to guarantee changes or cancellations.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If an item arrives damaged or defective, or if you receive an incorrect item, contact us promptly at hello@nakedgoatsoapco.com so we can make it right.
Please include your order number and photographs of the item and shipping packaging, when applicable. This allows us to evaluate the issue and determine the appropriate replacement, refund, or other resolution.
HANDMADE + SMALL-BATCH VARIATIONS
Many Naked Goat Soap Co. products are made or finished by hand in small batches. Natural variations in colour, texture, appearance, scent character, weight, or finish may occur from batch to batch.
These variations are part of the nature of handcrafted products and are not considered defects.
REFUNDS
When a refund is approved, it will be issued to your original payment method.
Please allow additional processing time for your bank or credit-card provider to post the refund to your account.
Original shipping charges are non-refundable unless the refund results from an error on our part or as otherwise required by law.
QUESTIONS?
If you have a problem with an order, please reach out. We would much rather have the opportunity to help.